Associate Manager, Compliance Risk and Diligence

  • Full Time, Permanent
  • View on Map
  • Kroll posted 2 weeks ago
  • Posted : April 30, 2021 -Accepting applications
  • View(s) 22

Job Detail

  • Gender No Preferences
  • Job Role Financial Analyst/ Associate/ Sr Associate
  • Career Level Qualified Professional - Experienced
  • Functional Area Others
  • Experience

  • Min (Experience) 2
  • Max (Experience) 3
  • Qualifications

  • Graduation Any Graduation
  • Post Graduation Any Post Graduation
  • Walk-In Details

  • Company Details

  • Company Name Kroll
  • Company Details
    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel. If you enjoy working with external clients and have solid knowledge of software application concepts like databases, spreadsheets and web-based applications, coupled with a solid foundation in business analysis, explore this exceptional opportunity at Kroll Compliance.  Use your interpersonal communication skills to work cross functionally within the company and also with our external clients to ensure our software applications meet client needs.  We offer a collaborative and rewarding team environment where you will gain visibility, make a positive impact, and build your portfolio of skills.

Job Description

Responsibilities:

  • Manage IT ticket queue system
  • Provide initial triage and troubleshoot support items
  • Interact with internal and external end users via phone, ticketing system and WebEx
  • Discuss technical issues, find ways to reproduce issues to identify what went wrong
  • Investigate/troubleshoot complex application issues raised by the Tier 1 support team and document details for the development teams to address as appropriate
  • Able to handle high volume of issues and some challenging issues independently
  • Configure and maintain client Compliance Portals, including the configuration of client questionnaires, risk scoring, users and roles, accounts, workflows, custom emails, etc., as needed
  • Assess any functionality gaps, and identify solution options
  • Create analytics/reports per client requirements
  • Conduct User Acceptance Testing for Product releases
  • Perform data import and extract tasks related to client Implementations and projects, within the Salesforce platform
  • Participates in special projects and takes on special assignments
  • Identify possible improvements related to work processes and tools
  • Assists less experienced Analysts and serves as a resource for others as needed
  • Manages workload effectively following Global Support procedures to ensure successful completion of tasks

Basic Qualifications:

  • College degree required
  • 3+ years of experience in client-facing technical support.
  • 1-2 years in support of a Salesforce environment.
  • Experience implementing system integrations to internal and external systems, a plus
  • Strong service orientation
  • Strong analytical and problem solving skills
  • Ability to work independently
  • Proven communications skills in writing and presenting to internal and external clients
  • Extensive experience with Excel functions, formulas and automation via VBA
  • Experience with Visio, Word, and PowerPoint

Required skills