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Qualified Professional - Experienced
Work from Office
Any Post Graduation
Consolidate and analyze ITSO performance data to identify trends, underlying issues, services or service aspects in need of improvements and proposing appropriate remediation to the relevant ITSO teams.
Prepare and present accurate and insightful ITSO performance reports and/or dashboards/ insights to enable effective, informed management decision making.
Performance Data Analysis: includes pulling data from various parties, sources (like Business Objects, Data warehouses, and other required tools), data consolidation, data formatting, data validation, reporting and most importantly Data Analysis.
Data engineering and Data analysis are two activities the individual needs to contribute to with relevant experience with market standard tooling knowledge.
Drive insight generation by independently collating data, analyzing data, building models, using statistics and several data analysis techniques.
Should be able to comprehend data, use market standard techniques to build analytical models to arrive at insights.
From a user experience journey standpoint, should be able to leverage ServiceNow data and PowerBI to generate insights.
Proactively work with key stakeholders and/or suppliers to ensure requirements for reporting are identified, implemented and embedded in a standard way.
Review current standards and methodologies and offer suggestions on ways to improve. Examine and evaluate purpose and content of reports to develop new or optimize existing reports.
Ensure all work is carried out and documented in accordance with required standards and procedures.
Ensure the relevant Performance Reporting website is updated and remains an effective communication channel.
Assist the team lead or senior analysts in special projects as and when needed.
Graduate with a Bachelor’s degree in IT/ Data Analytics with 5-8 years of total experience.
Knowledgeable in basic Formulas, Macros, Charts, Pivot, Vlookup, Data Validation, Conditional Formatting, Power BI, ServiceNow reporting, Azure Data Lake Store, Azure Data Factory, Data bricks, SQL PAAS, Alteryx(optional), R, Python, Data bricks programming language etc.
Data Analytics SQL Power BI Python Vlookup Macros Alteryx Azure